Software solutions to...
- Drive new gains in productivity
- Conquer the regulatory labyrinth
- Leverage the mobile revolution
The next time you face a customer who has every right to be upset, say something like this: ‘I don’t blame you for feeling as you do. If I were you, I’d feel exactly the same way. What would you like for me to do?’ These are magical, healing words, and you’ll be surprised at how reasonable people become when they believe you are on thier side.
H. Jackson Brown, Jr.